FAQ - Frequently Asked Questions

Index

  1. What is Updater and how did it get on my computer?
  2. Updater doesn't do what I want it to do, what should I do first?
  3. The updateselector or license DLL are not working, what is the problem?
  4. How does it come my update file is corrupt?
  5. How is self-update implemented in the commercial version?
  6. When unzipping to a folder, the backup takes a very long time. Why is this?

Answers

  1. What is Updater and how did it get on my computer?

    Updater is a software module that enables software developers (companies) to easily implement an auto-update (such as Microsoft Windows Update) feature.

    If Updater is located on your computer, you most probably installed new (free or purchased) software recently.

    Try to remember which software you installed recently and disable to auto-update feature in that application if you don't want Updater to run on your system.

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  2. Updater doesn't do what I want it to do, what should I do first?

    Check out the log file. You can run the log file in two ways:

    1. Run Updater with the -log parameter
    2. Browse to the file manually, it's located (on Windows XP) in C:\Documents and Settings\[CURRENTUSER]\ Local\Temp\Updater log for [APPLICATION].txt

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  3. The updateselector or license DLL are not working, what is the problem?

    Some servers do not support the downloading of DLL files. You can test this by simply adding a test download to a single dll in the FILES section of the update file. If your server does not support downloading DLL files, you can simply change the extension to txt.

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  4. How does it come my update file is corrupt?

    Not all versions of Updater Tool are compatible with all version of Updater. You can check the Updater Tool about box to see if that specific Updater Tool version is compatible with the Updater version you are using.

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  5. How is self-update implemented in the commercial version?

    In the free versions of Updater, Updater checks for a new version at the gvhsoftware.org server. For the commercial version, the developer should host the self-update file itself. If a new version is available and you still have a valid license, you can renew the self-update file on your own server to make sure all your clients receive the latest version.

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  6. When unzipping to a folder, the backup takes a very long time. Why is this?

    If you have enabled rollback, Updater will first make a full backup of the folder you are unzipping to. If this folder is large (such as %system% or %app%), it can take a long time before Updater completes the backup process. You can fix this by:

    1. Add all files as real files instead of a zip file
    2. Disable rollback (not recommended)

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