- What is Updater and what is it doing on my computer?
Updater is a software module that enables software developers (companies) to easily implement an auto-update (such as Microsoft Windows Update) feature. If Updater is located on your computer, you most probably installed new (free or purchased) software recently. Try to remember which software you installed recently and disable to auto-update feature in that application if you don't want Updater to run on your system.
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- Updater says there is no internet connection available, why is that?
Updater checks several websites (google.com, microsoft.com, yahoo.com) to check whether there is an internet connection available.
Recently, one of these websites has changed the return code, and therefore Updater cannot determine whether there is an active connection or not, and simply tells the end-user that there is no internet connection available.
By default, Updater does not check for an internet connection. However, if it does, make sure to set the checkconnection setting in the settings file to false.
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- Will Updater be supported on Windows 7 and do I need to take additional care regarding the implementation?
All versions of Updater starting with 1.6.0.504 are compatible with Windows 7 RC1 (at the time of writing this, no newer version of Windows 7 is yet available). We plan to keep supporting Windows 7 in all newer versions of Updater as well.
No special actions are required for Windows 7. However, it might be wise to install Updater Service to elevate Updater for non-administrator users automatically.
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- Updater doesn't do what I want it to do, what should I do first?
Check out the log file. You can run the log file in two ways:
1) Run Updater with the -log parameter
2) Browse to the file manually, it's located (on Windows XP) in C:\Documents and Settings\[CURRENTUSER]\ Local\Temp\Updater log for [APPLICATION].txt
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- The updateselector or license DLL are not working, what is the problem?
Some servers do not support the downloading of DLL files. You can test this by simply adding a test download to a single dll in the FILES section of the update file. If your server does not support downloading DLL files, you can simply change the extension to txt.
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- How does it come my update file is corrupt?
Not all versions of Updater Tool are compatible with all version of Updater. You can check the Updater Tool about box to see if that specific Updater Tool version is compatible with the Updater version you are using.
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- How is self-update implemented in the commercial version?
In the free versions of Updater, Updater checks for a new version at the gvhsoftware.org server. For the commercial version, the developer should host the self-update file itself. If a new version is available and you still have a valid license, you can renew the self-update file on your own server to make sure all your clients receive the latest version.
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- When unzipping to a folder, the backup takes a very long time. Why is this?
If you have enabled rollback, Updater will first make a full backup of the folder you are unzipping to. If this folder is large (such as %system% or %app%), it can take a long time before Updater completes the backup process. You can fix this by:
1) Add all files as real files instead of a zip file
2) Disable rollback (not recommended)
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- What is the difference between Updater and Updater Studio?
Updater
Updater the the core product that you will need to buy (of course only if you think Updater will meet your requirements, etc). Updater is the executable that you will need to deploy to all your customers and that actually handles the updates on the client side. So, if checks for updates, applies the updates, etc.
Updater Studio
Updater Studio is a free workbench to create and manage the update solutions that you create for your products. In other words, Updater Studio can be used to create update files.
Update files are required by Updater (otherwise, how would Updater know what to do and when to update). You can create the update files in different ways (even type the files in notepad). However, since most update files are quite complex and require deep knowledge of Updater, writing the files by hand is not a real option. Therefore, Updater Studio comes in handy. Updater Studio is a Visual Studio a-like tool that allows you to create and generate update information. If you release a new version of a specific product (Everest in your case), you simply add the new release to the update solution and re-generate the update information. Then, you can upload the files (or you can let Updater Studio do this) to the server and Updater will find the new release and update the clients.
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